Return & Refund Policy

Fresh Flowers Are Sold As-Is

Gemma Flowers arrangements are made fresh to order with perishable, hand-selected blooms. Because flowers are a natural, time-sensitive product, all sales are final and we do not accept returns.

Our Quality Standard

We are a small, independent florist. Every arrangement is hand-crafted and inspected before it leaves us — we take pride in the quality of what we deliver, and we don't send anything we wouldn't be proud to receive ourselves.

If Something Isn't Right

If you believe there was a genuine quality issue with your arrangement on the day it was delivered, please contact us within 48 hours so we can take a look. You can reach us:

• By phone at 760-712-7913
• By replying to your order confirmation email

Please include your order number and a clear photo of the arrangement. At our discretion, and on a case-by-case basis, we may offer a credit toward a future order if we agree there was a quality issue on our end. We do not issue refunds or replacements.

What We Don't Cover

• Natural decline of flowers after delivery
• Damage caused after delivery (heat exposure, no water, etc.)
• The recipient not being home or refusing delivery
• Wrong delivery address provided at checkout
• Change of mind after an order has been prepared

Order Cancellations

Orders may be cancelled for a full refund if you contact us before we begin preparing the arrangement. Once an order has been prepared or dispatched for delivery, it can no longer be cancelled.

Contact Us

Questions about this policy? Call 760-712-7913 or reply to your order confirmation email and we'll get back to you.